Studio Terms & Conditions
At the 'City Of Nine Gates' studio the emphasis is on having fun but I have had to put in place some policies that make everything run smoothly for not only myself but for all my clients as well.
48-Hour Cancellation/Rescheduling Policy:
Regardless of circumstances, private sessions not cancelled or rescheduled 48 hours before the start time will be charged at the full rate. Time is limited and advance notice is necessary to replace your time slot.
Only cancel by texting or phoning the below mobile as I may not get an email message in time.
Phone: 0413 894 334
Note: Please do not come to a session if you are sick, I have always had this policy in place. This is especially relevant in these times.
Gift Vouchers/Pre-paid Session Fees:
In the event of a late cancellation or no-show, the pre-paid session fee will be forfeited.
Gift Vouchers and Pre-paid sessions only valid for 3 months.
If the studio needs to cancel a session, a make-up session may be booked at a time that is mutually convenient.
Holiday Sessions Are NOT Automatically Cancelled:
Prior notice will be given when 'City Of Nine Gates' studio is closed due to a holiday or special event. Otherwise, please assume that sessions are scheduled as usual.
If you wish to move or cancel your session due to a holiday, please see the 48-Hour Cancellation Policy.
If you arrive late, your session will still end at the scheduled time. This loss of time will not be made up at another time.
If you arrive on time but the previous session runs late, you will be given your full-allotted time.
Please be on time, but try not to arrive before your scheduled session to limit disruption of the previous session.
All teaching/recording time ends 3-5 minutes before the end of the session if USB finalisation or bounce down is needed.